Shipping policy

Here's a shipping policy tuned for Maison Bleue — plain, functional, Australian-consumer-law-aware. Placeholders in [brackets] are things I need you to confirm before it goes live.

Shipping Policy

At Maison Bleue, every order is packed and dispatched with care from our team in Australia.

Where we ship

We ship Australia-wide. International shipping is available on request — please contact us at [support@maisonbleue.online] before placing an international order for a quote.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). You'll receive a shipping confirmation email with tracking as soon as your order leaves us.

Orders placed on weekends or public holidays will begin processing on the next business day. During sale periods and new-collection launches, processing may take an additional 1–2 business days.

Shipping times and costs

Service	Delivery estimate	Cost
Standard (Australia)	5–10 business days	$[9.95] — free on orders over $75

Delivery estimates are provided by our carriers ([Australia Post and StarTrack]) and are not guaranteed. Regional and remote areas may take longer.

Free shipping

Free standard shipping is automatically applied at checkout on all Australian orders over $75 AUD.

Order tracking

Once your order is dispatched, you'll receive an email with a tracking number and link. Please allow up to 24 hours after dispatch for tracking information to appear.

Delayed or missing orders

If your order hasn't arrived within the expected timeframe, please first check the tracking link and any safe-drop or collection notices from your carrier.

If your parcel is more than 5 business days past its estimated delivery date, email us at [support@maisonbleue.online] and we'll open an investigation with the carrier on your behalf. Once a parcel is with the carrier, delivery is outside our direct control — but we will always work with you to resolve any issue.

Damaged in transit

If your order arrives damaged, email [support@maisonbleue.online] within 7 days of delivery with photos of the item and its packaging. We'll organise a replacement or refund promptly.

Incorrect addresses

Please double-check your delivery address at checkout. If a parcel is returned to us due to an incorrect or incomplete address, a reshipping fee will apply.

Returns

Full returns information is available on our Refund Policy page. We accept returns within 30 days of delivery on unused items in original packaging.

Your rights under Australian Consumer Law

This policy is in addition to your rights under the Australian Consumer Law. Nothing in this policy limits any rights you have under the ACL, including the right to a repair, replacement or refund in the case of a major failure.